Terms & Conditions

PROPERTY OWNER TERMS AND CONDITIONS

Welcome to www.GroupAccommodation.com. We are delighted that you have chosen our Platform to advertise your Property for holiday lettings.

These terms and conditions set out the contractual relationship between www.GroupAccommodation.com (hereafter referred to as “us”, “we” and “our”) and the property owners who advertise their properties on our Platform (hereafter referred to as “Client”, “you” and “your”).

Before you open your Account with us, please ensure that you have read these terms carefully, as they will become binding on you as soon as you have opened your Account and will relate to all Listings that you create. If you have any queries or concerns, please do not hesitate to get in touch with us.

1. Definitions

We will use the following words and expressions in these terms and conditions:
Account: your property owner account which you open when you register as an Owner us, and through which you can upload details about your Property and make it available for bookings by our Customers.
Annual Fee: the fee that you will pay us annually for use of our Platform.
Availability Calendar: the calendar posted on the Platform to show indicative availability of the Property to Customers.
Customers: our database of customers and contacts who can access the Platform, and to whom we may from time to time advertise the Property.
Newsletter: a newsletter (in either print or digital form) sent by us from time to time to our Customers.
Platform: our Website through which you can list details of your Property and through which Customers can search for Properties which are suitable for their requirement.
Property: means the property which you will advertise for holiday letting through our Platform, and Properties shall be construed accordingly.
Property Details: means the details about the Property listed on our Platform, as uploaded through your Account, and which must comply with the provisions of clause 5.
Website: www.GroupAccommodation.com.

2. About us

2.1. We are Sanderson Maughan Limited, a company incorporated in England and Wales with company number 04720982. Our trading name is www.GroupAccommodation.com.
2.2. Our registered office is at 1 Bulwark, Brecon, Powys, Wales, LD3 7LB.
2.3. If you need to get in touch with us, please e-mail us at [email protected] or alternatively telephone us on 01874 611 851.

3. Our Platform

3.1. We have developed our Platform to enable you to market your Property for holiday letting directly to our Customers. We are not an agency and do not manage your Property or the booking process, which means that you do not need to pay additional management fees or booking charges.
3.2. Before you can list any Properties for letting through our Platform, you will need to register an Account with us. Details about how to register your Account and what you can use it for are set out in clause 4.
3.3. The layout and design of our Platform is in our sole control, and we may amend the layout at any time without recourse to you.
3.4. All intellectual property rights in the design of our Platform and any content we have written vests in us absolutely.
3.5. We cannot guarantee that our Platform, or any content on it, will always be available or that you will have uninterrupted use of it. From time to time, we may need to suspend, withdraw, or restrict the availability of all or part of our Platform for business or operational reasons (such as updating new features on the Platform). We will do our best to give you reasonable notice of any suspension or withdrawal of our Platform, and we will try to minimise disruption as far as we are reasonably able.

4. Your online Account

4.1. Registering your Account is quick and easy. You will need to give us some of your information, including your name, e-mail address, and telephone number.
4.2. You warrant that the information that you provide to us is accurate, and you must ensure that it is kept updated so that we, and our Customers, may contact you from time to time.
4.3. As part of the registration process, you will also be requested to create a unique username for your account, and also a password. It is important that you do not share your password with anyone else, and it is your responsibility to protect this information. If you think a third party may have obtained your password, you should immediately change your password in your Account and notify us immediately.
4.4. Once your Account is opened, you will be able to list your Property and upload and edit the Property Details through our Platform.
4.5. We refer you to our acceptable use policy, also on this page, which sets out how you may use our Platform. Use of your Account is strictly subject to adherence to the acceptable use policy.

5. Property Details and Availability Calendar

5.1. We ask that you upload as much information as possible in the Property Details for each Property. This will maximise the chance of your Property being returned in search results on our Platform, and therefore increase your prospects of securing a booking from a Customer.
5.2. It is your responsibility to ensure that the Property Details are accurate and kept up to date. You warrant that all information relating to the Property is true and accurate in all material respects.
5.3. As a minimum we require you to set out the following about each Property:
5.3.1. the Property location;
5.3.2. the number of people the Property sleeps
5.3.3. the number of bedrooms at the Property;
5.3.4. whether dining facilities are available, and how many people may be seated;
5.3.5. whether pets may be brought to the Property;
5.3.6. an indicative price for staying at the Property broken down, where applicable, to include different rates (such as weekly rates, weekend rates, high-/low-season etc.) and supplements (e.g. for animals);
5.3.7. details of any deposit payable;
5.3.8. a breakdown of the facilities available at the Property, including parking, number of bathrooms, available family/communal rooms, internet access, television and audio-visual equipment provided etc.;
5.3.9. any restrictions you apply to your Property; and
5.3.10. high quality photographs of the Property.
5.4. In addition, we will display your name and telephone number against each Property, and shall also include a link to your website, should you have one.
5.5. You may also upload details of any promotions that you may offer from time to time, however it is your responsibility to ensure that such details are kept up to date at all times.
5.6. In order to give our Customers the best possible experience on our Platform, an Availability Calendar will be displayed on the Platform for each Property. It is your responsibility to ensure that the Availability Calendar is updated regularly to show when the Property is available for booking.
5.7. The Property Details and Availability Calendar can be edited in your Account at any time.
5.8. If a Property is no longer to be offered for holiday letting through the Platform, you must notify us immediately so we can take down or otherwise remove the Property Details from the Platform.
5.9. At all times when using your Account to upload or otherwise deal with Property Details, you must comply with our acceptable use policy.

6. Property bookings & cancellations

6.1. We are not property agents and we do not offer property- or booking-management services. Our Platform is simply a forum in which you can advertise your Property for holiday letting to our Customers.
6.2. Any decision to place a booking for your Property is made at the sole discretion of the Customer, on such terms as you agree between you. In no circumstances we will be a party to the contract between you and the Customer.
6.3. Should a Customer wish to enquire about your Property through our Platform, they will complete the contact form which will send an e-mail to you at the e-mail address you have provided to us and which is linked to your Account.
6.4. It is your responsibility to ensure that we hold the correct e-mail address for you at all times, and we accept no liability for any enquiries which do not reach you, whether due to technological fault or as a result of cybercrime (further information in relation to which is set out in clause 11).
6.5. The enquiry form will provide you with a name and contact details for the Customer, along with indicative information about the booking they would like to place, including dates, number of adults and children to stay, and other details about the nature of the booking the Customer chooses to share.
6.6. You warrant that you will adhere to all applicable data protection legislation when dealing with the Customer’s personal information.
6.7. A booking enquiry form submitted through our Platform is not a confirmed booking itself, and the Customer will have no obligation to proceed with a booking, nor be liable to you for any associated fees at this stage.
6.8. We will have no involvement in the cancellation of any booking, howsoever arising. All cancellations and refunds should be processed between you and the Customer directly.

7. Annual Fee

7.1. In consideration of your use of the Platform and our advertising your Property to our Customers, you shall pay us the Annual Fee.
7.2. The Annual Fee will vary depending on the type of advertising package you opt to purchase and notified to you by us. Payment of the Annual Fee will allow you access to the Platform for 12 months from the date you register your Account (Initial Term). The Annual Fee is non-refundable.
7.3. The Annual Fee must be paid to us in full prior to your account going live on our Platform.
7.4. After the expiry of the Initial Term, you will have the option to renew your account with us for a further 12 months. Should you choose to renew, you will be liable to pay the Annual Fee at the then-current rate for the package selected for the renewed term.
7.5. If you choose not to renew your account with us, you will no longer be able to advertise your Properties on our Platform and we shall have the right to remove details of your Properties from our Platform. We shall also have the right to suspend your Account for any period following the expiry of the Initial Term (or any renewed term) and prior to the payment of the Annual Fee for any renewed term.

8. Intellectual property

8.1. By uploading Property Details on to our Platform, you will grant us a non-exclusive, royalty-free licence in respect of all copyright arising in the text you have written about the Property and all photographs and other images (together, the Owner Materials) uploaded on to our Platform for the purpose of promoting the Property on our Platform and to our Customers.
8.2. This licence will include without limitation:
8.2.1. publishing the Owner Materials anywhere on the Platform;
8.2.2. sharing (whether directly by us, or by a Customer) the Owner Materials on social media platforms; and
8.2.3. publishing the Owner Materials in the Newsletter or other marketing materials we choose to develop in our absolute discretion.
8.3. For the avoidance of any doubt, we have the right to amend any of the Owner Materials in our sole discretion, should we consider it reasonable to do so and provided it does not materially alter the description of the Property.
8.4. You warrant to use that you own all intellectual property rights in the Owner Materials and shall indemnify us, and hold us harmless, against any losses we sustain of any nature arising from any claim (or threatened claim) that the Owner Materials infringe any intellectual property rights owned or held by a third party.

9. Termination

9.1. We may terminate this agreement immediately on notice if you:
9.1.1. fail to pay the Annual Fee and have not brought the payment up to date within 10 business days of us giving you notice to do so;
9.1.2. breach our terms of use;
9.1.3. are in breach of any of the warranties given in this agreement, including those set out in clauses 4.2, 5.2, 6.6 and 8.3;
9.1.4. are in material breach of any other term of this agreement.
9.2. On termination we may suspend your Account and take down any pages on our Platform relating to your Properties.
9.3. You will have no right to a refund of any Annual Fee if we terminate the agreement in accordance with this clause 9.

10. Our liability to you

10.1. We only provide the Platform to enable you to advertise your Properties to our Customers. We have no involvement in, or any contractual obligation in respect of, the booking itself.
10.2. We have no liability in relation to any bookings placed Customers, cancellations or damaged sustained to your Property.
10.3. It is your responsibility to ensure that you have adequate insurance for the Property and its contents.
10.4. Our maximum liability to you in any case is capped at the value of the last Annual Fee paid by you.
10.5. In no circumstances shall we be liable for any indirect or consequential losses.

11. Cybercrime

11.1. Enquiries from Customers shall be referred to you via e-mail to the e-mail address you have registered with us.
11.2. From time to time, cyber-criminals may attempt to intercept or otherwise misdirect e—mails between you and the Customers.
11.3. We accept no liability in the event that any e-mail from a Customer to you (which originates from our Platform) has been intercepted or otherwise does not reach you.
11.4. It is your responsibility to ensure that you have appropriate security measures in place to protect your own website and e-mail account.
11.5. If you believe that your website or e-mail account has been hacked or otherwise compromised, please notify us immediately. We will then suspend your Property Details on our Platform until the issue has been rectified. We will preserve details of our Customers who have made enquiries about your Property to enable you to contact them directly once the security issues have been resolved.
11.6. Furthermore, if you are aware (or reasonably suspect) that your e-mail account or website have been hacked or compromised, you should notify those of our Customers whom you have been dealing with in relation to a booking. Whilst the primary responsibility to contact the Customers rests with you, we will provide you with reasonable assistance where we can.

12. Variation
No variation of these terms and conditions shall be effective unless it is agreed in writing by us.

13. Governing law and jurisdiction
13.1. These terms and conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by, and construed in accordance with the laws of England and Wales.
13.2. We and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation.

CUSTOMER TERMS AND CONDITIONS

Welcome to www.GroupAccommodation.com. We are delighted that you have chosen our Platform to find your next group holiday destination.

These terms and conditions set out the contractual relationship between www.GroupAccommodation.com (hereafter referred to as “us”, “we” and “our”) and the customers who search for suitable holiday let properties on our Platform (hereafter referred to as “you” and “your”).

Before you use our Platform, please ensure that you have read these terms carefully, as they will relate to all of your interactions with us and our Platform. If you have any queries or concerns, please do not hesitate to get in touch with us.

1. Definitions

We will use the following words and expressions in these terms and conditions:
Availability Calendar: the calendar posted on the Platform to show indicative availability of the Property to you.
Newsletter: a newsletter (in either print or digital form) sent by us from time to time to you and our customer database.
Platform: our Website through which you can search for suitable Properties for hire subject to your requirements.
Property: means the property advertised by Property Owners for holiday letting through our Platform, and Properties shall be construed accordingly.
Property Details: means the details about the Property listed on our Platform, as uploaded by the Property Owner.
Property Owner: means the owner(s) of the Properties listed on our Platform, and with whom you will contract to hire a Property.
Website: www.GroupAccommodation.com.

2. About us

2.1. We are Sanderson Maughan Limited, a company incorporated in England and Wales with company number 04720982. Our trading name is www.GroupAccommodation.com.
2.2. Our registered office is at 1 Bulwark, Brecon, Powys, Wales, LD3 7LB.
2.3. If you need to get in touch with us, please e-mail us at [email protected] or alternatively telephone us on 01874 611 851.

3. Our Platform

3.1. We have developed our Platform to enable you to find a suitable Property to hire for larger groups. We are not an agency and do not manage any of the Properties or the booking process.
3.2. Our Platform is available free of charge to you, the customer.
3.3. The layout and design of our Platform is in our sole control, and we may amend the layout at any time without recourse to you.
3.4. All intellectual property rights in the design of our Platform and any content we have written vests in us absolutely.
3.5. We cannot guarantee that our Platform, or any content on it, will always be available or that you will have uninterrupted use of it. From time to time, we may need to suspend, withdraw, or restrict the availability of all or part of our Platform for business or operational reasons (such as updating new features on the Platform). We will try to minimise disruption as far as we are reasonably able.

4. Searching for Properties

4.1. Our Platform enables you to search quickly and easily for holiday lettings to suit the size of your group and the type of holiday you are looking for.
4.2. You can search using a range of criteria including (but not limited to):
4.2.1. the Property location (including by region and by distance from your home);
4.2.2. the type of Property;
4.2.3. the type of holiday you are looking for;
4.2.4. availability dates;
4.2.5. the number of people a Property sleeps.
4.3. You can use the “shortlist” feature on our Platform to quickly compare a short list of Properties so you can make the right choice for your needs.

5. Property information
5.1. When you select a Property, you are able to view various details and photographs relating to that Property.
5.2. Please note that all Property Details are uploaded by the Property Owners. Whilst we ask the Property Owners to ensure that Property Details are accurate and kept up to date, we cannot warrant that the Property Details are accurate. In no circumstances be liable for any inaccuracy in the Property Details whether or not you have relied upon them in making your booking.
5.3. Similarly, ensuring the Availability Calendar is up to date is solely the responsibility of the Property Owner. We urge our Property Owners to ensure that the Availability Calendar is updated immediately following a booking (or cancellation), however we accept no liability for any subsequent cancellation should the Property be double-booked.
5.4. Any queries about the Property Details or the Availability Calendar, or complaints regarding any inaccuracies, must be made to the Property Owner directly. We are not a party to the contract between you and the Property Owner and we will not become involved in any such complaints.
5.5. Should you consider that the Property Details are materially inaccurate, or if you have had issues with the accuracy of the Availability Calendar, we encourage you to notify us by e-mail so we can, at our discretion, follow up with the Property Owner as part of our efforts to provide a reliable Platform.

6. Property bookings

6.1. We hope that you can find a perfect Property to suit the needs of your next group holiday.
6.2. We are not property agents and we do not manage the booking process. Our Platform is simply a forum in which you can search for Properties offered for holiday letting.
6.3. Once you have found the right Property, you should contact the Property Owner directly to finalise the booking. In no circumstances will we become a party to the contract between you and the Property Owner.
6.4. You will be able to contact the Property Owner by completing the contact form on our Platform, which will send an e-mail to the Property Owner. By submitting the contact form, the Property Owner will receive your name, e-mail address, telephone number as well as details of your group size and type, proposed dates of booking, and any other message or information which you choose to include in your message.
6.5. Please note that submitting a contact form does not constitute a confirmed booking, and you will need to liaise with the Property Owner in order to finalise the booking.
6.6. It is your responsibility to ensure that you read any terms and conditions of the booking which are put forward by the Property Owner before confirming the booking and making any payment.
6.7. Payments for the booking will be made to the Property Owner directly and we will have no involvement with the financial transaction.
6.8. We will have no involvement in relation to any cancellations or requests for refunds, and it is your responsibility to liaise with the Property Owner regarding any such matters. Cancellation and refund policies will usually be set out in the Property Owner’s terms and conditions and we urge you to read those carefully before placing your booking.

7. Enquiries

7.1. Any enquiries you wish to make in respect of a Property will be sent to the relevant Property Owner at the e-mail address they have registered with us and linked to the account.
7.2. Cyber-criminals may try to intercept e-mail communications between you and Property Owners. We accept no liability if any e-mail sent through our Platform is intercepted or otherwise mis-directed before it reaches the Property Owner.
7.3. Before making any payment to a Property Owner, we strongly urge you to satisfy yourself that you are dealing with the genuine Property Owner, for example by verifying your booking over the telephone.
7.4. If you have any concerns that a Property Owner’s e-mail address has been compromised or intercepted, please let us know immediately.
7.5. In the event that a Property Owner becomes aware that their e-mail address has been compromised, they will let you know directly. We will also ensure that, as soon as reasonably practicable, Property details relating to that Property Owner are suspended from our Platform until the issue has been resolved. However, we accept no liability in this regard.

8. Links to other websites

8.1. Property Owners often upload a link to their own website in the details for their Properties (Owner Website).
8.2. Please note that we cannot accept any liability in relation to content or security of any Owner Website. Your use of any Owner Website is at your own risk, and will be governed by any terms of use and/or acceptable use policy as displayed on the Owner Website.
8.3. We accept no liability in the event that any Owner Website is:
8.3.1. unresponsive, out of date, inactive for maintenance or otherwise not functional;
8.3.2. not secured;
8.3.3. compromised by any cybercrime attacks, or subject to any computer virus.

9. Newsletter

9.1. We send our customers Newsletters advertising Properties and offers from time to time.
9.2. If you sign up to our Newsletter through our Platform, you may unsubscribe at any time by clicking the unsubscribe link or alternatively by sending us an e-mail.

10. Governing law and jurisdiction

10.1. These terms and conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by, and construed in accordance with the laws of England and Wales.
10.2. We and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation.

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