Terms and Conditions for Owners and Customers - Acceptable Use Policy - Privacy Policy - Cookies Policy

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PROPERTY OWNER TERMS AND CONDITIONS

Welcome to www.GroupAccommodation.com. We are delighted that you have chosen our Platform to advertise your Property for holiday lettings.

These terms and conditions set out the contractual relationship between www.GroupAccommodation.com (hereafter referred to as “us”, “we” and “our”) and the property owners who advertise their properties on our Platform (hereafter referred to as “Client”, “you” and “your”).

Before you open your Account with us, please ensure that you have read these terms carefully, as they will become binding on you as soon as you have opened your Account and will relate to all Listings that you create. If you have any queries or concerns, please do not hesitate to get in touch with us.

1. Definitions
We will use the following words and expressions in these terms and conditions:
Account: your property owner account which you open when you register as an Owner us, and through which you can upload details about your Property and make it available for bookings by our Customers.
Annual Fee: the fee that you will pay us annually for use of our Platform.
Availability Calendar: the calendar posted on the Platform to show indicative availability of the Property to Customers.
Customers: our database of customers and contacts who can access the Platform, and to whom we may from time to time advertise the Property.
Newsletter: a newsletter (in either print or digital form) sent by us from time to time to our Customers.
Platform: our Website through which you can list details of your Property and through which Customers can search for Properties which are suitable for their requirement.
Property: means the property which you will advertise for holiday letting through our Platform, and Properties shall be construed accordingly.
Property Details: means the details about the Property listed on our Platform, as uploaded through your Account, and which must comply with the provisions of clause 5.
Website: www.GroupAccommodation.com.

2. About us
2.1. We are Sanderson Maughan Limited, a company incorporated in England and Wales with company number 04720982. Our trading name is www.GroupAccommodation.com.
2.2. Our registered office is at 10 The Struet, Brecon, Powys, Wales, LD3 7LL.
2.3. If you need to get in touch with us, please e-mail us at [email protected] or alternatively telephone us on 01874 611 851.

3. Our Platform
3.1. We have developed our Platform to enable you to market your Property for holiday letting directly to our Customers. We are not an agency and do not manage your Property or the booking process, which means that you do not need to pay additional management fees or booking charges.
3.2. Before you can list any Properties for letting through our Platform, you will need to register an Account with us. Details about how to register your Account and what you can use it for are set out in clause 4.
3.3. The layout and design of our Platform is in our sole control, and we may amend the layout at any time without recourse to you.
3.4. All intellectual property rights in the design of our Platform and any content we have written vests in us absolutely.
3.5. We cannot guarantee that our Platform, or any content on it, will always be available or that you will have uninterrupted use of it. From time to time, we may need to suspend, withdraw, or restrict the availability of all or part of our Platform for business or operational reasons (such as updating new features on the Platform). We will do our best to give you reasonable notice of any suspension or withdrawal of our Platform, and we will try to minimise disruption as far as we are reasonably able.

4. Your online Account
4.1. Registering your Account is quick and easy. You will need to give us some of your information, including your name, e-mail address, and telephone number.
4.2. You warrant that the information that you provide to us is accurate, and you must ensure that it is kept updated so that we, and our Customers, may contact you from time to time.
4.3. As part of the registration process, you will also be requested to create a unique username for your account, and also a password. It is important that you do not share your password with anyone else, and it is your responsibility to protect this information. If you think a third party may have obtained your password, you should immediately change your password in your Account and notify us immediately.
4.4. Once your Account is opened, you will be able to list your Property and upload and edit the Property Details through our Platform.
4.5. We refer you to our acceptable use policy, also on this page, which sets out how you may use our Platform. Use of your Account is strictly subject to adherence to the acceptable use policy.

5. Property Details and Availability Calendar
5.1. We ask that you upload as much information as possible in the Property Details for each Property. This will maximise the chance of your Property being returned in search results on our Platform, and therefore increase your prospects of securing a booking from a Customer.
5.2. It is your responsibility to ensure that the Property Details are accurate and kept up to date. You warrant that all information relating to the Property is true and accurate in all material respects.
5.3. As a minimum we require you to set out the following about each Property:
5.3.1. the Property location;
5.3.2. the number of people the Property sleeps
5.3.3. the number of bedrooms at the Property;
5.3.4. whether dining facilities are available, and how many people may be seated;
5.3.5. whether pets may be brought to the Property;
5.3.6. an indicative price for staying at the Property broken down, where applicable, to include different rates (such as weekly rates, weekend rates, high-/low-season etc.) and supplements (e.g. for animals);
5.3.7. details of any deposit payable;
5.3.8. a breakdown of the facilities available at the Property, including parking, number of bathrooms, available family/communal rooms, internet access, television and audio-visual equipment provided etc.;
5.3.9. any restrictions you apply to your Property; and
5.3.10. high quality photographs of the Property.
5.4. In addition, we will display your name and telephone number against each Property, and shall also include a link to your website, should you have one.
5.5. You may also upload details of any promotions that you may offer from time to time, however it is your responsibility to ensure that such details are kept up to date at all times.
5.6. In order to give our Customers the best possible experience on our Platform, an Availability Calendar will be displayed on the Platform for each Property. It is your responsibility to ensure that the Availability Calendar is updated regularly to show when the Property is available for booking.
5.7. The Property Details and Availability Calendar can be edited in your Account at any time.
5.8. If a Property is no longer to be offered for holiday letting through the Platform, you must notify us immediately so we can take down or otherwise remove the Property Details from the Platform.
5.9. At all times when using your Account to upload or otherwise deal with Property Details, you must comply with our acceptable use policy.

6. Property bookings & cancellations
6.1. We are not property agents and we do not offer property- or booking-management services. Our Platform is simply a forum in which you can advertise your Property for holiday letting to our Customers.
6.2. Any decision to place a booking for your Property is made at the sole discretion of the Customer, on such terms as you agree between you. In no circumstances we will be a party to the contract between you and the Customer.
6.3. Should a Customer wish to enquire about your Property through our Platform, they will complete the contact form which will send an e-mail to you at the e-mail address you have provided to us and which is linked to your Account.
6.4. It is your responsibility to ensure that we hold the correct e-mail address for you at all times, and we accept no liability for any enquiries which do not reach you, whether due to technological fault or as a result of cybercrime (further information in relation to which is set out in clause 11).
6.5. The enquiry form will provide you with a name and contact details for the Customer, along with indicative information about the booking they would like to place, including dates, number of adults and children to stay, and other details about the nature of the booking the Customer chooses to share.
6.6. You warrant that you will adhere to all applicable data protection legislation when dealing with the Customer’s personal information.
6.7. A booking enquiry form submitted through our Platform is not a confirmed booking itself, and the Customer will have no obligation to proceed with a booking, nor be liable to you for any associated fees at this stage.
6.8. We will have no involvement in the cancellation of any booking, howsoever arising. All cancellations and refunds should be processed between you and the Customer directly.

7. Annual Fee
7.1. In consideration of your use of the Platform and our advertising your Property to our Customers, you shall pay us the Annual Fee.
7.2. The Annual Fee will vary depending on the type of advertising package you opt to purchase and notified to you by us. Payment of the Annual Fee will allow you access to the Platform for 12 months from the date you register your Account (Initial Term). The Annual Fee is non-refundable.
7.3. The Annual Fee must be paid to us in full prior to your account going live on our Platform.
7.4. After the expiry of the Initial Term, you will have the option to renew your account with us for a further 12 months. Should you choose to renew, you will be liable to pay the Annual Fee at the then-current rate for the package selected for the renewed term.
7.5. If you choose not to renew your account with us, you will no longer be able to advertise your Properties on our Platform and we shall have the right to remove details of your Properties from our Platform. We shall also have the right to suspend your Account for any period following the expiry of the Initial Term (or any renewed term) and prior to the payment of the Annual Fee for any renewed term.

8. Intellectual property
8.1. By uploading Property Details on to our Platform, you will grant us a non-exclusive, royalty-free licence in respect of all copyright arising in the text you have written about the Property and all photographs and other images (together, the Owner Materials) uploaded on to our Platform for the purpose of promoting the Property on our Platform and to our Customers.
8.2. This licence will include without limitation:
8.2.1. publishing the Owner Materials anywhere on the Platform;
8.2.2. sharing (whether directly by us, or by a Customer) the Owner Materials on social media platforms; and
8.2.3. publishing the Owner Materials in the Newsletter or other marketing materials we choose to develop in our absolute discretion.
8.3. For the avoidance of any doubt, we have the right to amend any of the Owner Materials in our sole discretion, should we consider it reasonable to do so and provided it does not materially alter the description of the Property.
8.4. You warrant to use that you own all intellectual property rights in the Owner Materials and shall indemnify us, and hold us harmless, against any losses we sustain of any nature arising from any claim (or threatened claim) that the Owner Materials infringe any intellectual property rights owned or held by a third party.

9. Termination
9.1. We may terminate this agreement immediately on notice if you:
9.1.1. fail to pay the Annual Fee and have not brought the payment up to date within 10 business days of us giving you notice to do so;
9.1.2. breach our terms of use;
9.1.3. are in breach of any of the warranties given in this agreement, including those set out in clauses 4.2, 5.2, 6.6 and 8.3;
9.1.4. are in material breach of any other term of this agreement.
9.2. On termination we may suspend your Account and take down any pages on our Platform relating to your Properties.
9.3. You will have no right to a refund of any Annual Fee if we terminate the agreement in accordance with this clause 9.

10. Our liability to you
10.1. We only provide the Platform to enable you to advertise your Properties to our Customers. We have no involvement in, or any contractual obligation in respect of, the booking itself.
10.2. We have no liability in relation to any bookings placed Customers, cancellations or damaged sustained to your Property.
10.3. It is your responsibility to ensure that you have adequate insurance for the Property and its contents.
10.4. Our maximum liability to you in any case is capped at the value of the last Annual Fee paid by you.
10.5. In no circumstances shall we be liable for any indirect or consequential losses.

11. Cybercrime
11.1. Enquiries from Customers shall be referred to you via e-mail to the e-mail address you have registered with us.
11.2. From time to time, cyber-criminals may attempt to intercept or otherwise misdirect e—mails between you and the Customers.
11.3. We accept no liability in the event that any e-mail from a Customer to you (which originates from our Platform) has been intercepted or otherwise does not reach you.
11.4. It is your responsibility to ensure that you have appropriate security measures in place to protect your own website and e-mail account.
11.5. If you believe that your website or e-mail account has been hacked or otherwise compromised, please notify us immediately. We will then suspend your Property Details on our Platform until the issue has been rectified. We will preserve details of our Customers who have made enquiries about your Property to enable you to contact them directly once the security issues have been resolved.
11.6. Furthermore, if you are aware (or reasonably suspect) that your e-mail account or website have been hacked or compromised, you should notify those of our Customers whom you have been dealing with in relation to a booking. Whilst the primary responsibility to contact the Customers rests with you, we will provide you with reasonable assistance where we can.

12. Variation
No variation of these terms and conditions shall be effective unless it is agreed in writing by us.

13. Governing law and jurisdiction
13.1. These terms and conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by, and construed in accordance with the laws of England and Wales.
13.2. We and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation.

CUSTOMER TERMS AND CONDITIONS

Welcome to www.GroupAccommodation.com. We are delighted that you have chosen our Platform to find your next group holiday destination.

These terms and conditions set out the contractual relationship between www.GroupAccommodation.com (hereafter referred to as “us”, “we” and “our”) and the customers who search for suitable holiday let properties on our Platform (hereafter referred to as “you” and “your”).

Before you use our Platform, please ensure that you have read these terms carefully, as they will relate to all of your interactions with us and our Platform. If you have any queries or concerns, please do not hesitate to get in touch with us.

1. Definitions

We will use the following words and expressions in these terms and conditions:
Availability Calendar: the calendar posted on the Platform to show indicative availability of the Property to you.
Newsletter: a newsletter (in either print or digital form) sent by us from time to time to you and our customer database.
Platform: our Website through which you can search for suitable Properties for hire subject to your requirements.
Property: means the property advertised by Property Owners for holiday letting through our Platform, and Properties shall be construed accordingly.
Property Details: means the details about the Property listed on our Platform, as uploaded by the Property Owner.
Property Owner: means the owner(s) of the Properties listed on our Platform, and with whom you will contract to hire a Property.
Website: www.GroupAccommodation.com.

2. About us
2.1. We are Sanderson Maughan Limited, a company incorporated in England and Wales with company number 04720982. Our trading name is www.GroupAccommodation.com.
2.2. Our registered office is at 10 The Struet, Brecon, Powys, Wales, LD3 7LL.
2.3. If you need to get in touch with us, please e-mail us at [email protected] or alternatively telephone us on 01874 611 851.

3. Our Platform
3.1. We have developed our Platform to enable you to find a suitable Property to hire for larger groups. We are not an agency and do not manage any of the Properties or the booking process.
3.2. Our Platform is available free of charge to you, the customer.
3.3. The layout and design of our Platform is in our sole control, and we may amend the layout at any time without recourse to you.
3.4. All intellectual property rights in the design of our Platform and any content we have written vests in us absolutely.
3.5. We cannot guarantee that our Platform, or any content on it, will always be available or that you will have uninterrupted use of it. From time to time, we may need to suspend, withdraw, or restrict the availability of all or part of our Platform for business or operational reasons (such as updating new features on the Platform). We will try to minimise disruption as far as we are reasonably able.

4. Searching for Properties
4.1. Our Platform enables you to search quickly and easily for holiday lettings to suit the size of your group and the type of holiday you are looking for.
4.2. You can search using a range of criteria including (but not limited to):
4.2.1. the Property location (including by region and by distance from your home);
4.2.2. the type of Property;
4.2.3. the type of holiday you are looking for;
4.2.4. availability dates;
4.2.5. the number of people a Property sleeps.
4.3. You can use the “shortlist” feature on our Platform to quickly compare a short list of Properties so you can make the right choice for your needs.

5. Property information
5.1. When you select a Property, you are able to view various details and photographs relating to that Property.
5.2. Please note that all Property Details are uploaded by the Property Owners. Whilst we ask the Property Owners to ensure that Property Details are accurate and kept up to date, we cannot warrant that the Property Details are accurate. In no circumstances be liable for any inaccuracy in the Property Details whether or not you have relied upon them in making your booking.
5.3. Similarly, ensuring the Availability Calendar is up to date is solely the responsibility of the Property Owner. We urge our Property Owners to ensure that the Availability Calendar is updated immediately following a booking (or cancellation), however we accept no liability for any subsequent cancellation should the Property be double-booked.
5.4. Any queries about the Property Details or the Availability Calendar, or complaints regarding any inaccuracies, must be made to the Property Owner directly. We are not a party to the contract between you and the Property Owner and we will not become involved in any such complaints.
5.5. Should you consider that the Property Details are materially inaccurate, or if you have had issues with the accuracy of the Availability Calendar, we encourage you to notify us by e-mail so we can, at our discretion, follow up with the Property Owner as part of our efforts to provide a reliable Platform.

6. Property bookings
6.1. We hope that you can find a perfect Property to suit the needs of your next group holiday.
6.2. We are not property agents and we do not manage the booking process. Our Platform is simply a forum in which you can search for Properties offered for holiday letting.
6.3. Once you have found the right Property, you should contact the Property Owner directly to finalise the booking. In no circumstances will we become a party to the contract between you and the Property Owner.
6.4. You will be able to contact the Property Owner by completing the contact form on our Platform, which will send an e-mail to the Property Owner. By submitting the contact form, the Property Owner will receive your name, e-mail address, telephone number as well as details of your group size and type, proposed dates of booking, and any other message or information which you choose to include in your message.
6.5. Please note that submitting a contact form does not constitute a confirmed booking, and you will need to liaise with the Property Owner in order to finalise the booking.
6.6. It is your responsibility to ensure that you read any terms and conditions of the booking which are put forward by the Property Owner before confirming the booking and making any payment.
6.7. Payments for the booking will be made to the Property Owner directly and we will have no involvement with the financial transaction.
6.8. We will have no involvement in relation to any cancellations or requests for refunds, and it is your responsibility to liaise with the Property Owner regarding any such matters. Cancellation and refund policies will usually be set out in the Property Owner’s terms and conditions and we urge you to read those carefully before placing your booking.

7.
7.1. Any enquiries you wish to make in respect of a Property will be sent to the relevant Property Owner at the e-mail address they have registered with us and linked to the account.
7.2. Cyber-criminals may try to intercept e-mail communications between you and Property Owners. We accept no liability if any e-mail sent through our Platform is intercepted or otherwise mis-directed before it reaches the Property Owner.
7.3. Before making any payment to a Property Owner, we strongly urge you to satisfy yourself that you are dealing with the genuine Property Owner, for example by verifying your booking over the telephone.
7.4. If you have any concerns that a Property Owner’s e-mail address has been compromised or intercepted, please let us know immediately.
7.5. In the event that a Property Owner becomes aware that their e-mail address has been compromised, they will let you know directly. We will also ensure that, as soon as reasonably practicable, Property details relating to that Property Owner are suspended from our Platform until the issue has been resolved. However, we accept no liability in this regard.

8. Links to other websites
8.1. Property Owners often upload a link to their own website in the details for their Properties (Owner Website).
8.2. Please note that we cannot accept any liability in relation to content or security of any Owner Website. Your use of any Owner Website is at your own risk, and will be governed by any terms of use and/or acceptable use policy as displayed on the Owner Website.
8.3. We accept no liability in the event that any Owner Website is:
8.3.1. unresponsive, out of date, inactive for maintenance or otherwise not functional;
8.3.2. not secured;
8.3.3. compromised by any cybercrime attacks, or subject to any computer virus.

9. Newsletter
9.1. We send our customers Newsletters advertising Properties and offers from time to time.
9.2. If you sign up to our Newsletter through our Platform, you may unsubscribe at any time by clicking the unsubscribe link or alternatively by sending us an e-mail.

10. Governing law and jurisdiction
10.1. These terms and conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by, and construed in accordance with the laws of England and Wales.
10.2. We and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation.

ACCEPTABLE USE POLICY

This acceptable use policy sets out the content standards that apply when you upload content to www.GroupAccommodation.com (our Platform), make contact with other users of our Platform, link to our Platform, or interact with our Platform in any other way.

By using our Platform you accept these terms

By using our Platform, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our Platform.

We may make changes to the terms of this policy

We amend these terms from time to time. Every time you wish to use our Platform, please check these terms to ensure you understand the terms that apply at that time.

Prohibited uses

You may use our Platform only for lawful purposes. You may not use our Platform:

i. in any way that breaches any applicable local, national or international law or regulation.

ii. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

iii. to send, upload, or use any material which does not comply with our content standards as set out below.

iv. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

v. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

i. not to reproduce, duplicate, copy or re-sell any part of our Platform.

ii. not to access without authority, interfere with, damage or disrupt:

a. any part of our Platform;

b. any equipment or network on which our Platform is stored;

c. any software used in the provision of our Platform; or

d. any equipment or network or software owned or used by any third party.

Content standards

These content standards apply to any and all material which you contribute to our site (such as by uploading details of a property listed for letting), or which you send to another use (such as by contacting a property owner). We call this content User Content.

Groupaccommodation.com will determine, in its absolute discretion, whether any User Content breaches the Content Standards.

User Content must:

i. be accurate (where it states facts).

ii. comply with the law applicable in England and Wales.

User Content must not:

i. be defamatory of any person.

ii. be obscene, offensive, hateful or inflammatory.

iii. infringe any copyright, database right or trade mark of any other person.

iv. be likely to deceive any person.

v. breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

vi. impersonate any person, or misrepresent your identity or affiliation with any person.

vii. otherwise bring our Platform into disrepute.

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy may result in our taking all or any of the following actions:

i. immediate, temporary or permanent withdrawal of your right to use our Platform.

ii. immediate, temporary or permanent removal of any User Content uploaded by you to our Platform.

iii. where relevant, deactivation of any account you hold with us.

iv. issue of a warning to you.

v. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

vi. further legal action against you.

vii. disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country's laws apply to any disputes?

The terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

www.GroupAccommodation.com respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy policy aims to give you information on how www.GroupAccommodation.com collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, place a booking or contact an property owner.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Sanderson Maughan Ltd t/a www.GroupAccommodation.com is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Full name of legal entity: Sanderson Maughan Ltd t/a www.GroupAcommodation.com

Email address: [email protected]

Postal address: Sanderson Maughan Ltd, 10 The Struet, Brecon, LD3 7LL

Telephone number: 01874 611 851

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. You should regularly check the privacy policy displayed on our website to view any changes.

It is important that any personal data we hold about you is accurate and current. Where we are holding your personal data, we would ask that you please keep us informed of any changes during your relationship with us.

Third-party links

This website includes links to third-party websites, such as websites hosted by property owners. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

1. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

a. Identity Data includes first name and last name.
b. Contact Data includes email address and telephone numbers.
c. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
d. Profile Data includes enquiries you have made with our property owners, your interests, preferences, feedback and survey responses.
e. Usage Data includes information about how you use our website.
f. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

2. How is your personal data collected?

We use different methods to collect data from and about you including through:

1. Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

a. submit an enquiry to one of our property owners;

b. subscribe to our newsletter;

c. request marketing to be sent to you;

d. enter a promotion or survey; or

e. give us feedback or contact us.

2. Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

3. Third parties or publicly available sources. We will receive personal data about you from various third parties including analytics providers (such as Google based outside the EU).

3. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. To offer the platform service.

2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

3. Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

We typically rely on the following grounds for processing:

1. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.

2. Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To manage our relationship with you which will include:

Purpose/Activity
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey

Type of Data
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications

Lawful Basis for processing including basis of legitimate interest
(a) Necessary to comply with a legal obligation
(b) Necessary for our legitimate interests (to keep our records updated and to study how customers use our website)

Purpose/Activity
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Type of Data
(a) Identity
(b) Contact
(c) Technical

Lawful Basis for processing including basis of legitimate interest
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation

Purpose/Activity
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Type of Data
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical

Lawful Basis for processing including basis of legitimate interest
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

Purpose/Activity
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Type of Data
(a) Technical
(b) Usage

Lawful Basis for processing including basis of legitimate interest
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Purpose/Activity
To make suggestions and recommendations to you about properties that may be of interest to you

Type of Data
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications

Lawful Basis for processing including basis of legitimate interest
Necessary for our legitimate interests (to develop and grow our business)

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which properties may be relevant for you.

You will receive marketing communications from us if you have requested information from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above:

• Property owners when you submit a query in respect of a property on our website.

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

From time to time we may use suppliers based outside of the European Economic Area (EEA). This will involve transferring your data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it for example by ensuring that we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe, or ensuring that we agree specific contractual provisions with our suppliers that ensure they will offer the same level of data protection.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

5. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

a. Request access to your personal data (commonly known as a "data subject access request").
b. Request correction of the personal data that we hold about you.
c. Request erasure of your personal data. T
d. Object to processing of your personal data.
e. Request restriction of processing of your personal data.
f. Request the transfer of your personal data to you or to a third party.
g. Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us. Please note that not all of these are “absolute” rights, and we may be entitled to reject your request in some circumstances. In such circumstances, we would always explain our basis for objecting to your request.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

_cfduid
This is used by our content network, Cloudflare, to identify trusted web traffic

cookies.js / cookie-agreed
This is used by Drupal to record whether or not the cookies notification pop-up on our website has been acknowledged by users of our website

has_js
This is used by Drupal to determine whether a user’s internet browser is compatible with javascript

_ga
This is used by Google Analytics to register a unique ID that is used to generate statistical data on how visitors to our website use our website

_gat
This is used by Google Analytics to throttle the request rate

_gid
This is used by Google Analytics to register a unique ID that is used to generate statistical data on how visitors to our website use our website

_fbp
This is used by Facebook to deliver a series of advertisement products such as real time bidding from third party subscribers/advertisers

fr
This is used by Facebook to deliver a series of advertisement products such as real time bidding from third party subscribers/advertisers

tr
used by Facebook to deliver a series of advertisement products such as real time bidding from third party subscribers/advertisers

pageread/1p-user-list/#
This is used by Google to register a unique ID that identifies a returning user’s device. The ID is used for targeted advertising and to identify visitors to our website across different visits and devices.

r/collect
This is used by doubleclick.net to send data to Google Analytics about the device and behaviour of users of our website. It also tracks users of our website across different devices and marketing channels.

test_cookie
This is used by doubleclick.net to check if a user’s internet browser supports cookies

__lc.visitor_id
This is used by LiveChat Inc to recognise returning visitors to our website

lc_sso
This is used by LiveChat Inc to control the chat online service available on our website

lc_window_state
This is used by LiveChat Inc to check the chat window state (i.e. whether it is minimised or maximised)

_hjIncludedInSample
This is used by HotJar to determine whether a user is included in the same which is used to generate Heatmaps, Funnels and Recordings

ctools-collapsible-state
This is used by Drupal to remember whether collapsible items are open or closed

Drupal.tableDrag.showWeight
This is used by Drupal to store user interface preferences

DrupalModuleFilter
This is used by Drupal to store user interface preferences

newsPopup
This is used to suppress or show pop-ups

tms_VisitorID
This is used to identify each user of our website and attributes site interactions to them

tms_wsip
This is a housekeeping cookie that works in conjunction with the tms_VisitorID cookie to capture user activity

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.